Return Policy

  • New Creations Extensions Return Policy

    DO NOT send back an item without prior authorization.

    To get prior authorization and NC FORM please email including your invoice # and reason for return or exchange.

    Criteria BEFORE contacting for prior auth form:

    1. Return request must be within 15 days from the arrival date.
    2. Items to be returned must be UNOPENED and UNUSED, in original packaging as stated for each item:

    NC HAIR WEFT:  Original two ties must be around (unaltered) the top of the full weft

    NC TOPPER:  Must still be in the strap attached to the board in NC HAIR box, unworn/unaltered in ANY way.  Both Original and Elastic wires and comb must be returned with NC HAIR.

    NC CLIP-Ins:  FULL Set must be in Original ties, unworn/unaltered in ANY way

    1. NC HAIR Extensions does NOT accept returns or exchanges on USED hair. Human hair extensions are considered a hygienic product.
    2. No Returns / exchanges on accessories, kits and or classes.
    3. Returns are not accepted on used merchandise
    4. Sale and clearance items are final sale.


    • We will not give authorization over the phone please send ALL requests to
    • Customer is responsible for any and all shipping costs and are non-refundable unless product was damaged or incorrect.
    • There will be an automatic 4% restocking fee subtracted from customer refund.
    • Return processing time may take 2-3 business days.