Return Policy
-
New Creations Extensions Return Policy
DO NOT send back an item without prior authorization.
To get prior authorization and NC FORM please email Nchouseofhair@gmail.com including your invoice # and reason for return or exchange.
Criteria BEFORE contacting for prior auth form:
- Return request must be within 15 days from the arrival date.
- Items to be returned must be UNOPENED and UNUSED, in original packaging as stated for each item:
NC HAIR WEFT: Original two ties must be around (unaltered) the top of the full weft
NC TOPPER: Must still be in the strap attached to the board in NC HAIR box, unworn/unaltered in ANY way. Both Original and Elastic wires and comb must be returned with NC HAIR.
NC CLIP-Ins: FULL Set must be in Original ties, unworn/unaltered in ANY way
- NC HAIR Extensions does NOT accept returns or exchanges on USED hair. Human hair extensions are considered a hygienic product.
- No Returns / exchanges on accessories, kits and or classes.
- Returns are not accepted on used merchandise
- Sale and clearance items are final sale.
IMPORTANT INFORMATION ABOUT RETURNS / EXCHANGES
- We will not give authorization over the phone please send ALL requests to nchouseofhair@gmail.com
- Customer is responsible for any and all shipping costs and are non-refundable unless product was damaged or incorrect.
- There will be an automatic 4% restocking fee subtracted from customer refund.
- Return processing time may take 2-3 business days.